Strategies for Web Hosting and Managed Services Review

Strategies for Web Hosting and Managed Services

Strategies for Web Hosting and Managed Services - Not reviewed yet.

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'Although the book's description states that it is intended for web hosting customers I found it to be invaluable for both customers and providers. The first two chapters are clearly intended for hosting and services customers. They form an executive summary of what is to follow. Chapters 3 though 6 discuss various hosting and service options, While these, too, are written for prospective services customers I hope service providers will also take the time to read Mr. Kaye's assessment of service offerings. Where customers will get an understanding of the strengths and weaknesses of each alternative, service providers will see themselves in a mirror. The providers that want to rise to the top will spot opportunities to differentiate their services. In a similar manner, the chapters on outsourcing, risk management and SLAs are intended for customers. However, service providers will gain much from reading these chapters because Mr. Kaye points out the many shortcomings in ISP/MSP services and business practices. Aggressive service providers will address those issues to attain competitive advantage. Customers who read these chapters, on the other hand, will have powerful negotiating advantages. While I am not sure that the ten chapters on technologies and tools fit within the book's theme I learned a lot from them. I'm an IT consultant, but my primary skills and knowledge are IT operations, service level management and process improvement. The information in the final ten chapters got me quickly up to speed in the web technical infrastructure and related tools, but I doubt that the business decision makers, to whom the first part of this book caters, will find them interesting. Overall this book is a valuable resource to both customers and providers. The strongest part in my opinion addresses service level agreements and vendor management. It stands out for sorting out the complex array of outsourcing and service alternatives, thus supporting sound business decisions. The web site and discussion forum that supports this book (the URL is provided in the book) increase the value because the material will never be out of date and you can pose questions directly to the author. '

linda

Manufacturers Description/Specification

Strategies for Web Hosting and Managed Services is ultimate road map to building a successful web-hosting strategy There are more than 30 million web sites worldwide, and nearly every one of them is running at one of more than 15,000 web-hosting services. IT executives and managers are in need of a blueprint to understand the services available to them one that will help them determine what they need, where to find it, and how to manage it. This book is the only one of its kind to provide professionals with a road map explaining the necessary technologies and criteria that are key to building a successful web-hosting strategy. Expert Doug Kaye offers you a comprehensive resource of information and provides you with a perfect balance of executive summaries of technologies and strategies for selecting and monitoring vendors. Written for a technically savvy and experienced audience, Strategies for Web Hosting and Managed Services examines such topics as: The pros and cons of outsourcing web hosting Shared and dedicated servers, colocation, and managed service providers (MSPs) Risk management and service level agreements (SLAs) Modeling web site traffic and capacity planning How to evaluate connectivity quality and performance Architecture, security, backup and recovery, and monitoring Caching and content delivery networks (CDNs) Negotiating with vendors The companion web site includes more than 200 tips for web site owners and an updated list of resources with links to books, tools, online articles, and white papers.

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